Develop Your Emotional Intelligence

Understand and Improve Your Emotional Intelligence

Course Description:

Researchers and business experts agree that people with high emotional intelligence (E.I.) are consistently the top performers in their organizations. They’re more resilient and flexible when things get tough, and are held in the highest regard by their bosses, peers, co-workers, and others. In this seminar, you’ll learn why emotional intelligence is more than a handy set of “people skills,” and why many executives feel it’s the one skill you must have to be successful in today’s workplace

Learning Objectives

  • Explore the Relationship Between Emotional Intelligence, Reduced Stress and Better Performance
  • Improve Results When Working with People Whose Communication and Work Styles are Different From Yours
  • Communicate Constructively in a Way That Doesn’t  Cause Anger, Resentment, or Hurt Feelings
  • More Easily Resolve Problems With Customers, Bosses, Co-Workers, and Others
  • Increase Your Visibility in the Eyes of Your Bosses
  • Create Short Term and Long Term Action Plans to Cultivate and Sustain Emotional Intelligence

What Is Emotional Intelligence?

  • Gain a Working Knowledge of Five Core Competencies of Emotional Intelligence
  • Learn Why Emotional Intelligence is a Key Success Factor in Today’s Workplace
  • Understand How Increasing Emotional Intelligence Can Reduce Stress, Increase Your Performance and Help You Build Positive Relationships at Work
  • Mini Action Plan

Increase Interpersonal Success Through Self Awareness

  • Assess and Analyze Your Emotional Intelligence
  • Explore Your Emotions: Become Familiar with Psychological and Physical Reactions
  • Learn When Emotions Can Be Your Greatest Asset, and Greatest Liability
  • Understand the Causes of Each Emotion and How to Turn Them to Your Advantage
  • Mini Action Plan

Communicate With Flexibility and Authenticity

  • Leverage Emotional Intelligence through Focused Listening and Asking Questions
  • Understand How to Express Emotional Intelligence through Non-Verbal Communication
  • Use Emotional Intelligence to Interact With Your Team and Enhance Group Dynamics
  • Disagree Constructively
  • Mini Action Plan

Self-Management Skills That Will Keep You In Control

  • Manage Emotions in the Workplace When You Feel Like You’re on the Verge of Losing It
  • Reduce Drama by Asking The Right Questions to Get to the Root of a Complicated Situation
  • Recognize Trigger Words, Non-Verbal Cues, and Emotionally Sensitive Situations
  • Use Empathy to Understand Different Perspectives
  • Mini Action Plan

Make an Impact with Emotional Intelligence

  • Increase Your influence and Confidence at Work
  • Develop Others in Your Team and Organization
  • Increase Your  Leadership Skills and Become a Top Performer
  • Use Emotional Intelligence to be More Flexible and More Easily Adapt to Change
  • Synthesize Tools and Ideas to Develop Sustainable Short Term and Long Term Action Plans

 

Course Cost: $450

Duration:
One day 9:00 am – 5:00 pm

Dates / Location:
Directions to all locations will be sent with your confirmation

  • March 10, 2017 – San Francisco, CA
  • May 17, 2017 – San Francisco, CA

LSA Public Classes can be customized and delivered onsite at your company. To review the onsite program, please click here. To speak with an LSA Global Expert about your customized on-site options, please contact us.

 

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LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

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We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

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For past year LSA has provided development to a group of key individuals at our manufacturing plant who author and review technical reports. The feedback from the sessions has been extremely positive. We have seen marked improvement in the quality of output from the attendees who have taken the program. I can strongly recommend the services that LSA provides. Their facilitators are top notch and the programs are high quality. LSA offers some of the most comprehensive full service solutions available.

Leading Global Health Care Company
Programs Manager

What a refreshing change from the half-baked psycho-babble you normally get from “training” organizations. LSA gives you the assistance you need to define and reach your goal, and then they give you a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

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VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

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Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

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Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

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Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

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Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

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LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

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LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

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We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

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I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

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