Change Management

  • Change Your Perspective to Create Change

    Change Your Perspective to Create Change Change means you can no longer remain the same. You need to change your perspective of what matters, take a new view, be willing to be vulnerable, and apply some discipline to keep at…

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  • Accelerate Culture Change by Leveraging Your Strengths

    To Accelerate Culture Change, Focus on the Strengths of Your Culture Unless you have a systemic culture problem that threatens the very existence of your business, we advise our clients to focus on what’s right with their culture rather than…

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  • 7 Steps to Aligning Call Center Change

    Aligning Call Center Change When you ask your Call Center Reps to change their behavior in order to deliver on your brand promise, increase revenue and manage margins, be sure that you are fully aligning call center change to support…

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  • Change Programs Fail to Deliver – Why and What To Do

    Most Change Programs Fail Bain & Company reported that most change programs fail.  Their research found only 12% of change initiatives they surveyed achieved what the change programs set out to do. And over one-third failed miserably. What’s Going On?…

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  • How To Create a Culture of Change

    A Culture of Change Can Support Short- and Long-term Success There should be no question… businesses that want to succeed need to create a culture of change to support their long-term strategies.  Because strategy must go through culture to get…

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