Retaining Top Talent for Managers

Equipping Managers to Reduce Costly Turnover of Top-Performing Employees
and “A” Players

“I highly value my relationship with LSA Global. We worked closely together to design a retaining top talent for managers solution for our Client Partner Teams on both coasts. LSA designed a high quality customized solution for our specific business and unique culture to ensure that we identify and retain our most strategic and valuable talent.”
Laurie Torres | Chief People Officer | WCG

According to the Bureau of National affairs, US businesses lose $11 billion annually as a result of employee turnover.  Employee retention is critical.  In addition to compensation, factors within the control of the manager are the most frequently cited reasons for employee departure.

The Retaining Top Talent for Managers training program reduces costly turnover in the ranks of top-performing employees — those most critical to your business success — by helping managers take ownership of their role in the retention process.

The Retaining Top Talent Training Program and intervention has three major components:

1. Retention Assessment Profile:
An on-line survey that measures managers’ effectiveness in specific behaviors proven to impact employee retention. Each participating manager completes a self-assessment and has their direct reports complete confidential feedback assessments. Data from these surveys is used to generate individual Retention Assessment Profile Reports provided to participants during the Retaining Top Talent workshop.

2. Retaining Top Talent for Managers Training Workshop:
Shows managers how to assess which of their direct reports are most at risk of leaving and develop specific action plans to retain these employees.  Participants explore the multiple factors that increase employee retention and motivation, identify those that are within their control, and receive feedback from their direct reports on these management practices in their RAP Reports. They learn and share related strategies and best practices, determine what actions to take to strengthen their skills, and prepare for retention-focused discussions with their employees — the first step in an ongoing process between each manager and his or her direct reports.

Participant materials can be customized to include organization-specific information, tools, forms, language, and processes.

The newly released Version also offers increased focus on:

  • Dealing with the work attitudes of younger workers

  • Tips for retaining remote employees

  • Identifying employee motivators

  • Retaining diverse workers

  • Targeted feedback on your managers’ retention practices

3. Retention Certification:

We also offer a Train-The-Trainer program to help you more fully integrate the Retaining Top Talent for Managers program into your organization. It includes a day of train-the-trainer and a consultant and manager toolkit to run and implement the methodology.

Additional Reinforcement Components can be deployed to reinforce workshop lessons and continue the momentum of your intervention:

  • For managers: Retention Assessment Profile reassessment 6 and 12 months after the workshop; on-line Retention Action Planners to help focus both the manager and their direct reports on the most critical retention factors
  • For direct reports: participation in Retaining Top Talent for Employees and Individual Contributors, the individual contributor counterpart to Retaining Top Talent
  • Online Employee Commitment Survey: Organizational Systems, Climate/Culture Factors, and Managerial Behaviors

Target Audience:

Managers and supervisors of top talent.

Related Information

The experiential New Employee Orientation was an incredible success for over 2500 new hires in four years across the globe. They partnered with us to create an innovative solution on very short notice, and added a huge amount of value that isn’t reflected in their cost. We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture. Even our experienced hires were blown away!

Brenda Wagner
Founder and President


What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources


We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

As a Training Outsourcing Partner, LSA consistently saves me time and money by designing the right solutions and quickly bringing us the best experts to solve key business problems in a way that works for our unique culture. Their methodology and resources are fantastic and allow us to deploy better solutions faster. I highly recommend them to anyone looking to raise the talent bar with a true strategic partner.

Tim Bonnet
Director of Training and Organizational Development

Dimension Data

We have had a very beneficial partnership with LSA for over 2 years. The recent Leadership Development Program that they designed and customized with us to help us identify, develop, and retain top leaders in the organization was a huge success. It was instrumental in helping take our company and our key people to the next level. I would recommend their training and consulting services to anyone looking to develop and retain top talent.

Steve Janowsky
Vice President of Operations


It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. When we met with LSA we were surprised to discover their depth of expertise in the fields of motivation, developmental coaching and performance management and measurement.

Specifically, we were pleasantly surprised to find a company that could seamlessly integrate those three components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, create a solid, refreshing approach that quickly got us moving and engaged people at all levels.

As they began to implement, I was thoroughly impressed with how they listened and made adaptations focused on our needs and business objectives. Overall, I couldn’t be happier that we found a partner in LSA.

Doug Hansen
President and Director

Redwood Trust

LSA Global has been a great partner in helping ServiceSource move toward its Vision of being “the leading developer of talent in the service performance management industry.” I have engaged LSA’s services to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training, Employee Engagement and Instructional Design. They have consistently met or exceeded my (very) high expectations and are always responsive to my needs.

Mike Normant
Senior Director, Training & Development

Service Source

We partnered with LSA Global to help us invest in our people. LSA designed a modular and customized management curriculum that allows us to deliver top quality solutions to our managers and leaders. We consider LSA to be our learning and development partner and our LSA consultants to be an extension of our team.

Lisa Bruun
SVP Human Resources

Ellie Mae

I’m not sure if I’ve run across a company that can match the depth and quality of LSA’s consultants and facilitators. I highly recommend LSA to anyone seeking a strategic training outsourcing and consulting partner to improve performance.

Jeff Coon
VP Human Resources


I contacted LSA to help us with leadership development. LSA worked with me to identify a solution that would match our needs as well as our personality. The solution was such a huge success. It received rave reviews. I would highly recommend LSA to other companies.

Karen King, SPHR
Manager, Human Resources

Alliance Data

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting


LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development


I just wanted to let you know how pleased I am with how the new employee on-boarding project went. The end product is wonderful! LSA has been great to work with. I really appreciate all the flexibility and the high quality.

Laurie Torres
Vice President of Human Resources


We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed. The custom strategy and design session exceeded my expectations. They really understood our business and turned around the project within a tight timeframe. LSA’s consultants were the best I have seen for this type of project. LSA’s ability to get a group of 20+ executives from around the globe on the same page, push their thinking to new heights, and ensure an executable plan was excellent. I would recommend LSA to anyone looking to take their plans and execution to the next level.

Rob Sturgeon
EVP Client Delivery

Service Source

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