Rapid Instructional Design to Save Time and Improve Quality at one of the World’s Largest Hospitality Companies

Santa Clara, CA – LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced a new project to help one the world’s largest hospitality companies with over 100,000 properties worldwide to improve their rapid instructional design capabilities to meet increasing business demands.


The customized session focuses on helping an experienced design team that is faced with constant and accelerated changes to develop faster and better learning solutions.  The rapid instructional design techniques and best practices emphasize how to accelerate the lengthy process of traditional instructional design while not sacrificing learning quality and solving “real world” business problems relevant to strategic priorities.

The working sessions combine pre-work, webinars, onsite training, and tools to ensure the transfer-of-skills.  The approach includes two main phases:

  • Phase I – Workshop and Webinars
    • Customized pre-work
    • Interactive live case study-based session
    • Follow-up Webinars
  • Phase II – Quarterly Team Meetings: 
    • Current design modalities: Social Media, Mobile learning, simulations, and games.
    • How to tackle a major design project like New Hire Revamp, Sales Training, a new system, a major process change, and a new vertical or business channel. 
    • How to drive, measure and align to business goals/metrics.
 

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

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Sales

Cutera

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Proxicom

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Cutera

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Director of Marketing

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VP Customer Experience

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Intuit

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VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

We engaged with LSA Global to share best practices around Rapid Instructional Design and to develop, design and deliver an education session that taught our property owners the benefits of our Customer Loyalty program.  We found LSA Global’s team to be collaborative, insightful, prepared and nimble, especially given that the time frame for the project became compressed.  We look forward to continuing our strategic partnership.

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Vice President Brand Service

LSA Global has been a great partner in helping ServiceSource move toward its Vision of being “the leading developer of talent in the service performance management industry.” I have engaged LSA’s services to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training, Employee Engagement and Instructional Design. They have consistently met or exceeded my (very) high expectations and are always responsive to my needs.

Mike Normant
Senior Director, Training & Development

Service Source

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
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Rae Phillips
HR Project Manager - Training & Development, PHR

Our talk times are very crisp. The Contact Center Learning Solutions contributed significantly to our success at meeting or running under our target talk times. That’s important for our costs and, even more, to respecting our customers’ time. We see these two programs helping us bridge more of our service calls into selling calls. We’ve also reduced training time by a day or more, because these programs fulfill certain training objectives faster and better than what we used before. The overall benefit is quality. Quality comes from the way our associates handle calls – their ability to be confident, professional and crisp in their approach. And it comes from great coaching. These solutions have helped make our customer contact experiences the best they can be.

Telecommunications Company
Quality, Training, and Coaching Director

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