How to Nurture Your Top Talent so You Don’t Lose It

a drawing of a potted plant with the caption: Cultivate Your Talent

The best leaders work hard to hire and develop the top talent required to succeed now and in the future. Once your carefully selected workers are on board and prepared, however, you cannot afford to neglect them. To retain high performers, you need to engage them, challenge them, continue to develop them, provide them with an attractive career path, and show that you value and appreciate their contributions.

With all the investment in learning and development these days, we are surprised when we hear from workers, even at large companies that claim robust training departments, that they are frustrated at the lack of relevant learning opportunities. The operative word here is “relevant.” We might also add “timely.” Relevant, timely and reinforced learning is what matters in a serious learning organization.

With organizations being ever more challenged to find workers with the competencies needed to succeed, it is critical that companies find ways to nurture and grow the talent pools they already have. There are traditional ways of supporting the growth and learning of your talent and there are ways that rely more on technology. Here are four modalities to consider:

1. Leader-led, classroom format
This delivery format is still regularly used in corporate settings. Live workshops are very effective when fully customized to the relevant needs of the participants, their bosses and the goals of the business. Our research finds that this high degree of relevance, when reinforced with skilled coaching, integrated support processes, timely application and training measurement, creates a 4-to-1 improvement when compared to stand-alone training events. Additional benefits are obtained when you seek a shared understanding and common learning among a target employee population.

2. Informal learning format
Informally, employees can learn effectively by observing experts in the skills they need to adopt, by receiving coaching from managers who know how to encourage and shape behavior, and from actual on-the-job experience. On its own, or in conjunction with leader-led training, on-the job application and feedback should be a critical component to any learning and development curriculum.

3. E-learning
Learners go online at their convenience to access information, learn targeted skills and then test out of each level as they prove proficiency. This is typically a far less expensive way to learn and can easily be delivered across geographies. It is useful for simple concepts; less effective for more complex skills.

4. Social media
Companies that take advantage of what is called “social learning” often develop their own internal platforms. Here, employees can share best practices, case studies, pose questions, receive coaching, and share meeting results and new product information. Many companies take advantage of existing social media platforms to connect employees.

Before selecting the most effective medium for learning, identify the specific business metrics that you are trying to move. Typical sales training metrics include revenue, margin, and win-rate. Typical management training metrics include employee engagement, employee retention, employee performance and employee relations. Once you know the success metrics that matter most to the business, assess what skills and knowledge are needed to achieve those success metrics. When you identify the gaps between what is needed and what your talent currently knows, you have your high-level curriculum. Depending upon which skills are needed and by whom, you can figure out a delivery system. Most often it is a combination of all of the above.

Companies that recognize their talent as a significant competitive advantage know they must continually nurture and grow their work force and align learning opportunities to business needs.

Benchmark your training initiative to see where you stand.

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VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

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Human Resource Manager

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

What a refreshing change from the half-baked psycho-babble you normally get from “training” organizations. LSA gives you the assistance you need to define and reach your goal, and then they give you a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

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Vice President Human Resources

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

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VP of Human Resources

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

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Senior Marketing Manager

Samsung

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

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