New Manager Training—the Big Picture

3 words, Back to Basics, are written in chalk on a blackboard

Hopefully when you were first promoted to the position of manager after your sterling performance as an individual contributor, you received quality new manager training to set you and your new team up for success.

We know from working with thousands of new managers that it is unwise, not to mention unrealistic, of leaders to expect that newly promoted managers will know what it takes to succeed in leading and managing others successfully from the get-go. The skills and knowledge required to be an effective manager are considerably different from the skills required to be a successful individual contributor.

New managers need to first learn the management basics. This includes knowing what being a successful manager means in their unique organizational culture. That typically includes management fundamentals such as how to effectively set goals, measure and monitor success, delegate tasks, determine and manage budgets, manage high and substandard performance, provide feedback and coach, handle conflict, make decisions, communicate effectively, motivate…and the list goes on. But the underlying principle of all of these skills—the basics if you will—is your ability to promote, establish and maintain a high performance culture that keeps your team engaged and performing at their peak. You need the talent on your team, of course, and a clear strategy from you and your leaders, but it is the third pillar of success—culture—that relies mainly on you to create and live. Our research and experience point in one direction: talent, strategy and culture all need to be aligned for an organization and a team to really thrive.

So what is “organizational culture” and why does it matter?

We think of corporate culture as the way business is conducted on a day-to-day basis. It guides how you work and make decisions. It is a conglomeration of the behaviors and values that define your company and work environment. These cultural components are then passed along by imitation and consistent communication to other workers in the organization. Though it may sound very intangible and so-called “soft,” it has a very direct impact on employee engagement and business performance. Our organizational alignment research tells us that culture accounts for up to 40% of the performance difference between high and low performing organizations.

According to our research with over 400 companies across eight industries, companies with high talent-strategy-culture alignment grow 58% faster and are 72% more profitable than unaligned companies. In fact they outperform employee engagement by a factor of 16.8 to 1. That’s why culture matters.

More to the point for you as a new manager, how can you positively shape and influence the organizational culture on your team?

• Clarity.
Be crystal clear when you set team standards and goals on exactly what behaviors and performance you expect to see. Then you must hold team members accountable for those behaviors and expectations. Hold yourself accountable, too, for modeling the desired behaviors and results. As you behave and perform, so will they. Be open and honest and fair. Earn their trust. Encourage growth by showing that you value continuous learning in your own career development. Know that your success now depends upon the success of your team.

• Meaning.
Help your team to find meaning in what they do as individuals, as team members and as contributors to the success of the company as a whole. They need to know why it is worth staying and performing. Help them see how they are making a difference and that what they are doing is worthwhile personally and professionally. Employees are highly engaged and productive when they believe in what they are doing.

By paying close attention to the type of performance environment you create for your, you will be the new manager everyone wants to follow.

Download our new manager toolkit to get the latest tips and tools.

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I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

What a refreshing change from the half-baked psycho-babble you normally get from “training” organizations. LSA gives you the assistance you need to define and reach your goal, and then they give you a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

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