Onsite Programs - Communication and Influence
Managing Collaborative Conflict Resolution

Description:
In today's climate, leaders must recognize that conflict resolution is an intricate and constant part of their job. They must weigh the consequences of avoiding or postponing situations that will invariably escalate often creating missed deadlines, loss of valuable employees, and possible lawsuits. This two-day course presents a context for understanding that leadership necessitates proactive conflict management. It provides managers and team leaders with the tools for assessment, diagnosis, and intervention within a variety of conflict situations.

Target Audience:
Managers, supervisors, team leaders.