The Essentials of Managing Difficult Conversations

Description:
Difficult conversations can stem from a variety of reasons: poor performance, deficient interpersonal skills, not getting a promotion or raise, or any other situation that caused disappointment or hurt feelings. For some managers, these interactions are uncomfortable and to be avoided at all costs. Other managers enjoy delivering bad news, believing that difficult conversations show everyone how “tough” they are.

No matter where you fall on the continuum of comfort for having difficult conversations, it need not be painful. It can, in fact, be an excellent developmental opportunity for both the individual and you.

Learning Objectives:
In this program, participants learn how to:

• Stop avoiding a difficult conversation by learning to conduct challenging conversations with tact and confidence
• Acquire tools to improve communication and collaboration
• Explore the distinctions between inquiry and advocacy
• Practice adapting their style to special circumstances and those with special needs
• Hone new skills for giving and receiving feedback
• Manage uncomfortable conversations that stem from their own difficult situations
• Develop an on-going action plan

Target Audience:
New managers and managers who are interested in expanding their basic operations knowledge and business acumen

To speak with an LSA Expert to learn about the Essentials of Managing Difficult Conversations program customization and delivery options for your company, please contact us.