Customer Service Training - Electronic Communication

Living the Brand Promise

Description:
The number of email interactions between your customers and your employees is increasing every day. Are you satisfied that your commitment to customer service is being clearly expressed in every one of those emails?

Email Correspondence for Customer Service Representatives provides individuals with the skills and strategies needed to transfer their service skills to their email and electronic communications, ensuring your organization’s commitment to service is communicated to the customer.

Program Objective:

Learn skills and strategies for composing customer-friendly emails.

Workshop Outline:

I.  Module One: The Customer-Friendly Email

• Learn the Five Key Service Expectations
• Incorporate the Customer Connection Model into all of your email correspondence

II.  Module Two: Managing the Email Interaction

• Learn email etiquette
• Integrate customer-friendly words
• Practice composing emails designed to build rapport and leave the customer with a positive impression

Target Audience:
All associates with email responsibilities
 

To speak with an LSA Expert to learn about the customer service training electronic communication program customization and delivery options for your company, please contact us.