Customer Service Training /
Diagnostic & Needs Assessment
Diagnostic & Needs Assessment
Living the Brand Promise
This Performance Analysis Diagnostic & Needs Assessment provides a clear and impartial picture of your
organization’s sales and service climate, from an internal as well
as an external perspective. Generally conducted over a two-day
period, the analysis is designed to give you comprehensive and
objective data to help make the key decisions to prepare
your customer
service organization for successful change.
The analysis positions you to:
- Review your business objectives and performance development strategies
- Determine the status of current-to-desired activities and behaviors for each level and position within your sales and service organization
- Build or refine a sales and service solution that delivers the business results you want and need
- Create the customer experience that will fulfill your brand promise to the marketplace
- Sustain and maximize results into the future
Onsite qualitative research, performed by a team of
LSA Experts, consists of:
-
Senior managers throughout the organization
-
Regional and area managers
-
Contact center managers and assistant managers
-
Learning and development staff
-
Frontline and support employee representatives
To speak with an LSA Expert to learn about the
customer service diagnostic & needs assessment options for your company, please contact us.
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