Communications Skills Training / Onsite Workshop

Communication Beyond Conflict

How to Have Constructive and Respectful Conversations

Communication Skills Training Program Description:
Conflict and disagreement in the workplace is not necessarily a bad thing. Constructive, respectful dialogue can bring new ideas and fresh thinking to problem resolution.

Unfortunately when disagreement spins out of control or becomes the purpose for communication, there is typically no resolution, only more and more conflict.

To “fix” this, it’s important it understand how and why we communicate; first for ourselves and then for others. By focusing on what it takes to inquire into another’s viewpoint and engage in a genuine exploration of the subject, only then can we reach conclusions and decisions.

Communication Beyond Conflict teaches the critical skills required for this crucial component of human relations and to have conversations that have the proven power to solve problems, build teams and generate new options.

Learning Objectives:

• Learn to engage in both inquiry and advocacy
• Practice a methodology for having focused and productive conversations
• Design strategies to access group wisdom rather then be the lone genius
• Engage in parallel thinking to generate new ideas and options
• Employ active listening skills to avoid failures to understand others
• Become aware of mental habits and patterns that restrict conversations
• Gain skills to manage difficult conversations
• Create a safe environment that promotes education and teamwork
• Become skilled at facilitating productive discussions.

Target Audience:
Anyone seeking to succeed through effective communications.

To speak with an LSA Expert and learn about the Communication Beyond Conflict program customization and delivery options onsite at your company, please contact us.