Call Center Training - Coaching & Mentoring Program

Align the Call Center

"We were all very impressed with LSA’s call center consulting efforts and extremely satisfied with the recommendations. Our intention is to take the many recommendations and implement them in our Call Center."   Ron Shell | Senior Vice President of Business Development | ECSI

Description:
CoachingMentor® training blends 4 hours of simulation-based e-Learning with 4 hours of facilitated exercises led by a Master Coach. This training takes place after the coaches have experienced ServiceMentor® or SalesMentor®.

CoachingMentor® for Service and CoachingMentor® for Sales help your coaches increase, sustain and continuously improve rep performance over time by developing processes and skills to succeed in the call center environment.

Program Objectives:

1. provide timely coaching immediately after the call
2. focus on one pivotal behavior to ensure the greatest impact
3. provide constructive feedback in a way that your reps will accept and apply the coaching; and
4. provide the coaching quickly, which means in 60 seconds or less.

Target Audience:
Call Center Professionals
 

To speak with an LSA Expert to learn about the call center training - coaching & mentoring program customization and delivery options for your company, please contact us.