The Key to Employee Engagement…Manager Accountability

a businessman is holding keys perhaps for employee engagement

The corporate world is finally convinced…employee engagement is simply good for business. Engaged employees are more likely to stay on the job, be more productive, have a customer-centric attitude, and contribute more to the bottom line. And workplaces that can boast high employee engagement numbers adapt quicker, innovate more frequently and grow faster.

But many companies have not yet cracked the code on how to improve employee engagement and maintain employee advocacy, discretionary effort and retention at high enough levels. They have missed the obvious…to use their managers! Incentivize your managers, make the process simple to implement, and hold them accountable for results. Here is how…

  • Commitment
    Ensure everyone fully understands and supports the all-company goal of improved employee engagement. The workforce needs to appreciate why it matters to the business and why it matters to them. And when your leadership team demonstrates their commitment, management will follow.
  • Success Metrics
    Make sure managers know it is part of their own performance measurement and that they are the key to engagement success. Once they understand they will be held accountable for their team’s engagement, they will be motivated to make the effort to monitor and encourage improvement. After all, it is their job to supervise and coach their team. An employee engagement survey and follow-up action items will simply be a part of the general management process.
  • Simplicity & Focus
    Design the process so that it is simple to implement. Many managers worry that the coaching for engagement will take up too much time. It doesn’t need to. Their regular performance conversations can include a quick check-in on how the team thinks they are doing with engagement and what suggestions they have for improvement.
  • Support
    Provide managers with the right management training, engagement tools and resources to help them succeed. Send them reminders about the impact of engagement upon performance and helpful tips on how to boost the commitment of their employees to the tasks at hand. Support their efforts with training and job aids on best practices. The better they are at raising the level of performance of their team, the better their business results.

Your managers are the ones with the most direct contact with employees. Leverage their connections to your workforce by making managers accountable for achieving team goals through improved engagement.

To learn more, Download The Top 10 Most Powerful Ways to Boost Employee Engagement

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LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

CVT-large

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

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For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

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LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

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LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

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LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

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LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their expertise and experience.

Emily Couey
Director of Human Resources

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Our relationship with LSA has been fantastic. We actually brag about their business value all the time. Their flexibility, focus, and ability to continuously deliver true results has been extremely refreshing and different than any other training outsourcing firm we have engaged.

Fortune 500 Financial Services Company
Senior Vice President Learning & Development

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

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LSA has added tremendous value and intellectual rigor to help take us to the next level. They have been a training outsourcing goldmine for us. Their flexibility, expertise, and speed has been extraordinary. I am a big fan and recommend them to anyone looking to drive true business value.

Global Financial Services Company
Director, Organizational Effectiveness

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