The real business of corporations is making decisions…the big strategic decisions about what sets you apart to the small ones about when to hold the next team meeting. There are hundreds of large and small decisions made every day. The question is…how are they made? Are there guidelines to follow in the process? And, more importantly, are there corporate values that provide a framework for decision making that will drive every decision toward the right, and away from the wrong, choice?
Two scandals in the news recently make one wonder about the state of corporate cultures and values in the world today. Both show a shocking disregard for ethics or for the safety and well-being of the company’s consumers.
These are two extreme examples of what can go wrong when company’s corporate cultures lose sight of their true purpose—serving their customers.
The lesson is that we as corporate leaders need to be vigilant in keeping our eyes and those of our employees on the compass that steers us…our values and our culture. If we truly aim to act in the best interests of our customers, no one from the CEO on down should ever make a decision that does not take into account our customers’ needs and wants.
Why didn’t any Peanut Corporation of America employee speak up about possible contamination and unclean production practices? And where were the whistle blowers at Volkswagen? The performance culture at both companies must have been pretty toxic in this regard. We can only assume that questions must have been squelched, dissent was not allowed, employees feared recriminations and greed was king. In a more healthy performance environment where values are honored and where the culture encourages the open sharing of ideas, the situation could never progress to such shocking extremes.
We can also assume that basic ethics were not practiced or enforced. After all, it appears the CEOs in both cases were involved in the wrongdoing! Don’t you think these leaders now regret their actions? Too late for them. But plenty of time for the rest of us to review why we’re in business and make sure we practice, model and monitor our values. Beyond our own behavior, we need to hold each and every employee accountable for understanding and implementing the corporate culture and values so they provide the direction for all actions and decisions.
We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.
Director of Global Recruiting
We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.
Julaine K. Souza
Senior Vice President
We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.
HR Manager, BU Radiology Informatics
Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.
Workforce Planning Bureau
I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.
Director, Business Planning & Analysis
What a refreshing change from the half-baked psycho-babble you normally get from “training” organizations. LSA gives you the assistance you need to define and reach your goal, and then they give you a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”
Vice President Human Resources
I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.
Human Resource Manager
For past year LSA has provided development to a group of key individuals at our manufacturing plant who author and review technical reports. The feedback from the sessions has been extremely positive. We have seen marked improvement in the quality of output from the attendees who have taken the program. I can strongly recommend the services that LSA provides. Their facilitators are top notch and the programs are high quality. LSA offers some of the most comprehensive full service solutions available.
Leading Global Health Care Company
VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.
Cindee Van Vleck
Director Human Resources
LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.
Vice President, HR and IT
SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.
We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.
Senior HR Manager - Staffing, Training, & Development
I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.
LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.
Director, Software Engineering, EPG
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