LSA Strategy to Results™ Methodology

A proven 6-step process from assessment to measurement.

Methodology to achieve lasting business results.

LSA Global uses a proven 6-Step methodology to help clients to move from a strategy to desired results. While each phase is customized to match the strategy, budget, culture, time frame, and scope for each project, our general 6-step process is outlined below.

                                                                                                                                                                    

Strategy-to-results-1

 

1.  Identify Desired Results

  • Review relevant business strategies, organizational culture and workforce plans.
  • Facilitate a working session with key stakeholders from the target audience, their bosses and leadership to:
    • Agree upon desired business results.
    • Identify the current and desired positioning on the solution spectrum.
    • Identify key leading and lagging business success metrics.
    • Establish current baseline and future desired targets.
    • Calculate the value of future desired targets.
    • Identify “acceptable excuses” and key variables.
    • Agree upon next steps.
  • Update business case and project, communication and change management plans.

You will know when you are done when all key stakeholders agree to answers to the following questions: Who is the business sponsor?  What are you trying to accomplish?  How big of a priority is this compared to other investments?  How will you know when you have succeeded?  What next steps do we all agree to?

2.  Assess the Current Situation

  • Review relevant strategy, culture and talent plans, practices, structures, processes, and systems.
  • Interview key stakeholders, facilitate focus groups and conduct online surveys as deemed necessary.
  • Revise business case and project, communication and change management plans.
  • Agree upon next steps with key stakeholders.

You will know when you are done when all key stakeholders agree to answers to the following questions: What is the current situation?  What has stopped this from being resolved?  Are we ready to do what it takes to succeed?  Do we all agree on next steps?

3.  Design the Exact Solution

  • Finalize business objectives, learning objectives and success metrics.
  • Agree upon key scenarios, skills and knowledge required to meet the business and learning objectives.
  • Identify the key strategy, culture and talent barriers to adoption, behavior change and performance improvement.
  • Finalize
    • design and learning modalities for before, during and after the workshop.
    • list of process and system changes required to meet objectives.
    • training measurement and change management plans.
  • Agree upon next steps with key stakeholders.

You will know when you are done when all key stakeholders agree to answers to the following questions: What approach makes the most sense?  How will we know participants can do it?  What’s our implementation plan to make the new skills and behaviors stick and drive measurable performance?  Where do we need to be on the Metrics to Move Spectrum™?

4.  Deliver Performance Learning

  • Implement key process and system changes.
  • Deliver customize experiential and scenario-based online, classroom-based and blended solutions to meet specific objectives.
  • Agree upon next steps with key stakeholders

You will know when you are done when participants can “do what you want them to do” and “know what you want them to know” in your simulated learning environment.

5.  Implement Coaching & Follow-Through

You will know when you are done when participants can “do what you want them to do” and “know what you want them to know” on-the-job and you have hit your pre-defined success metrics.

6.  Measure Impact & Results

  • Summarize results of satisfaction, knowledge gain, job relevance and net promoter scores.
  • Measure behavior change and adoption of new skills on the job comparing high to low adopters.
  • Calculate impact of new skills on targeted success metrics.
  • Provide personalized coaching profiles highlighting strengths and weaknesses, obstacles, benchmarks against peers, and links to specific tools and resources for areas of deficiency.
  • Agree upon next steps with key stakeholders.

You will know when you are done when you can answers the following questions: How far did our success metrics move?  Are people using the new skills and knowledge on-the-job?  What difference is it making in terms of performance?  What should each person be coached to?

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

Siemens-large-gray

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

YuMe-large-gray

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

Skadden-large-gray

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

IGT-large-gray

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

RiverStone-large-gray

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

CVT-large

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

MDT-large-gray

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

OMNI-large-gray

What a refreshing change from the half-baked psycho-babble you normally get from “training” organizations. LSA gives you the assistance you need to define and reach your goal, and then they give you a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

sonycomputer-large

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

cisco-large

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

sonycomputer-large

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

palmsource-large-gray

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

icon_expert-blog

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More