A Healthy Corporate Culture Boosts Performance

The arrow of a compass is pointing towatd the word "Health"

Businesses collapse and die every day…and at a rather alarming rate. Some data suggests that 1-out-of-every-3 public companies will be delisted in the next five years. Corporations seem to frequently fail regardless of their size, industry or length of time in business. The question we want to answer is why they fail and what we can do about it.

Let’s start with a few contextual givens that we hear from each and every client each and every day:

  1. Change is a given.
  2. Complexity is increasing.
  3. Everything is moving faster.
  4. It is getting harder to find and keep great people.
  5. Customer, employee, investor and partner expectations are growing exponentially.

Based upon these presuppositions, companies that do not build some flexibility into their strategy, culture and talent are the most vulnerable to failure. Sounds reasonable…but how do you go about protecting your company from the stresses of change and increasing complexity? We believe that building a healthy and high performing organizational culture can help your business survive and thrive. A Harvard research report found that an effective corporate culture can account for up to half of the performance difference between companies. Our own organizational alignment research found that cultural factors account for up to 40% of the difference between high and low growth companies.

Businesses, by working toward an adaptive culture, are much more likely to succeed for the long-term.

Here are some ways you can improve the health of your corporate culture:

  • Diversity
    Build diversity into your organization. Hire and support a diverse employee population and encourage a variety of ideas when you address problems or devise winning strategies. You are far less likely to be rendered obsolete if you have employees watching out for you on multiple fronts. Be sure you allow for the richness of perspectives by hiring people of different backgrounds and different working styles. Celebrate a culture that is willing to experiment with new ideas and accepts small failures as part of the learning and growing experience.
  • Duplication
    Although an overlapping of roles can be considered inefficient, the duplication of skills can be a business lifesaver. Just as on a team, when only one person holds the keys to a critical element of achieving team goals, the success of the team is at high risk when that person is gone. Similarly in an organization, some redundancy can be a strong buffer against unexpected change. When one system fails, another should be able to step in and fulfill the same function. What if a major supplier were suddenly unable to deliver critical building blocks of your product? You need to have another partner in the wings who can get you what you need to keep producing.
  • Monitoring
    Not all change can be predicted. But you should keep a close eye on emergent trends in your marketplace. Stay on top of new developments and adopt a philosophy of contingency. What would happen if that new product were to garner huge consumer appeal? What if this new technology takes off, how will that affect our business? Try to envision how others’ innovations will change the market and then take proactive measures to adapt to the change or protect against it. Strategic scenario planning can be a great leadership tool to prepare for the inevitable ups and downs.
  • Cooperation
    When you have a foundation of trust—in your leadership, with your employees, across key stakeholders, and with your customers—you have systems in place that can reduce your risk of failure because contribution is appreciated and valued. Make sure that you have enough trust to allow for healthy conflicts that lead to the accountability and commitment required to succeed.

Do you have a high performing culture to drive your strategy forward?

Read about the top 5 warning signs that your performance environment is in trouble

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We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

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Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

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Our relationship with LSA has been fantastic. We actually brag about their business value all the time. Their flexibility, focus, and ability to continuously deliver true results has been extremely refreshing and different than any other training outsourcing firm we have engaged.

Fortune 500 Financial Services Company
Senior Vice President Learning & Development

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

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I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

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The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

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The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

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LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

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The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

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LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

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LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their expertise and experience.

Emily Couey
Director of Human Resources

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