A Healthy Corporate Culture Boosts Performance

The arrow of a compass is pointing towatd the word "Health"

Businesses collapse and die every day…and at a rather alarming rate. Some data suggests that 1-out-of-every-3 public companies will be delisted in the next five years. Corporations seem to frequently fail regardless of their size, industry or length of time in business. The question we want to answer is why they fail and what we can do about it.

Let’s start with a few contextual givens that we hear from each and every client each and every day:

  1. Change is a given.
  2. Complexity is increasing.
  3. Everything is moving faster.
  4. It is getting harder to find and keep great people.
  5. Customer, employee, investor and partner expectations are growing exponentially.

Based upon these presuppositions, companies that do not build some flexibility into their strategy, culture and talent are the most vulnerable to failure. Sounds reasonable…but how do you go about protecting your company from the stresses of change and increasing complexity? We believe that building a healthy and high performing organizational culture can help your business survive and thrive. A Harvard research report found that an effective corporate culture can account for up to half of the performance difference between companies. Our own organizational alignment research found that cultural factors account for up to 40% of the difference between high and low growth companies.

Businesses, by working toward an adaptive culture, are much more likely to succeed for the long-term.

Here are some ways you can improve the health of your corporate culture:

  • Diversity
    Build diversity into your organization. Hire and support a diverse employee population and encourage a variety of ideas when you address problems or devise winning strategies. You are far less likely to be rendered obsolete if you have employees watching out for you on multiple fronts. Be sure you allow for the richness of perspectives by hiring people of different backgrounds and different working styles. Celebrate a culture that is willing to experiment with new ideas and accepts small failures as part of the learning and growing experience.
  • Duplication
    Although an overlapping of roles can be considered inefficient, the duplication of skills can be a business lifesaver. Just as on a team, when only one person holds the keys to a critical element of achieving team goals, the success of the team is at high risk when that person is gone. Similarly in an organization, some redundancy can be a strong buffer against unexpected change. When one system fails, another should be able to step in and fulfill the same function. What if a major supplier were suddenly unable to deliver critical building blocks of your product? You need to have another partner in the wings who can get you what you need to keep producing.
  • Monitoring
    Not all change can be predicted. But you should keep a close eye on emergent trends in your marketplace. Stay on top of new developments and adopt a philosophy of contingency. What would happen if that new product were to garner huge consumer appeal? What if this new technology takes off, how will that affect our business? Try to envision how others’ innovations will change the market and then take proactive measures to adapt to the change or protect against it. Strategic scenario planning can be a great leadership tool to prepare for the inevitable ups and downs.
  • Cooperation
    When you have a foundation of trust—in your leadership, with your employees, across key stakeholders, and with your customers—you have systems in place that can reduce your risk of failure because contribution is appreciated and valued. Make sure that you have enough trust to allow for healthy conflicts that lead to the accountability and commitment required to succeed.

Do you have a high performing culture to drive your strategy forward?

Read about the top 5 warning signs that your performance environment is in trouble

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I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

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LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

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Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

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Senior Project Manager

Hyperion

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

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I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

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HR Director

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The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
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We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

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Director of Global Recruiting

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The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
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Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

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For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

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On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
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Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

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Intuit

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

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LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

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