A Healthy Corporate Culture Boosts Performance

The arrow of a compass is pointing towatd the word "Health"

Businesses collapse and die every day…and at a rather alarming rate. Some data suggests that 1-out-of-every-3 public companies will be delisted in the next five years. Corporations seem to frequently fail regardless of their size, industry or length of time in business. The question we want to answer is why they fail and what we can do about it.

Let’s start with a few contextual givens that we hear from each and every client each and every day:

  1. Change is a given.
  2. Complexity is increasing.
  3. Everything is moving faster.
  4. It is getting harder to find and keep great people.
  5. Customer, employee, investor and partner expectations are growing exponentially.

Based upon these presuppositions, companies that do not build some flexibility into their strategy, culture and talent are the most vulnerable to failure. Sounds reasonable…but how do you go about protecting your company from the stresses of change and increasing complexity? We believe that building a healthy and high performing organizational culture can help your business survive and thrive. A Harvard research report found that an effective corporate culture can account for up to half of the performance difference between companies. Our own organizational alignment research found that cultural factors account for up to 40% of the difference between high and low growth companies.

Businesses, by working toward an adaptive culture, are much more likely to succeed for the long-term.

Here are some ways you can improve the health of your corporate culture:

  • Diversity
    Build diversity into your organization. Hire and support a diverse employee population and encourage a variety of ideas when you address problems or devise winning strategies. You are far less likely to be rendered obsolete if you have employees watching out for you on multiple fronts. Be sure you allow for the richness of perspectives by hiring people of different backgrounds and different working styles. Celebrate a culture that is willing to experiment with new ideas and accepts small failures as part of the learning and growing experience.
  • Duplication
    Although an overlapping of roles can be considered inefficient, the duplication of skills can be a business lifesaver. Just as on a team, when only one person holds the keys to a critical element of achieving team goals, the success of the team is at high risk when that person is gone. Similarly in an organization, some redundancy can be a strong buffer against unexpected change. When one system fails, another should be able to step in and fulfill the same function. What if a major supplier were suddenly unable to deliver critical building blocks of your product? You need to have another partner in the wings who can get you what you need to keep producing.
  • Monitoring
    Not all change can be predicted. But you should keep a close eye on emergent trends in your marketplace. Stay on top of new developments and adopt a philosophy of contingency. What would happen if that new product were to garner huge consumer appeal? What if this new technology takes off, how will that affect our business? Try to envision how others’ innovations will change the market and then take proactive measures to adapt to the change or protect against it. Strategic scenario planning can be a great leadership tool to prepare for the inevitable ups and downs.
  • Cooperation
    When you have a foundation of trust—in your leadership, with your employees, across key stakeholders, and with your customers—you have systems in place that can reduce your risk of failure because contribution is appreciated and valued. Make sure that you have enough trust to allow for healthy conflicts that lead to the accountability and commitment required to succeed.

Do you have a high performing culture to drive your strategy forward?

Read about the top 5 warning signs that your performance environment is in trouble

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We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

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HR Manager, BU Radiology Informatics

What a refreshing change from the half-baked psycho-babble you normally get from “training” organizations. LSA gives you the assistance you need to define and reach your goal, and then they give you a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

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Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

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In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

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I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

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Director, HR Business Partner

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Debra Martucci
Vice President, Information Technology

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