A Healthy Corporate Culture Boosts Performance

The arrow of a compass is pointing towatd the word "Health"

Businesses collapse and die every day…and at a rather alarming rate. Some data suggests that 1-out-of-every-3 public companies will be delisted in the next five years. Corporations seem to frequently fail regardless of their size, industry or length of time in business. The question we want to answer is why they fail and what we can do about it.

Let’s start with a few contextual givens that we hear from each and every client each and every day:

  1. Change is a given.
  2. Complexity is increasing.
  3. Everything is moving faster.
  4. It is getting harder to find and keep great people.
  5. Customer, employee, investor and partner expectations are growing exponentially.

Based upon these presuppositions, companies that do not build some flexibility into their strategy, culture and talent are the most vulnerable to failure. Sounds reasonable…but how do you go about protecting your company from the stresses of change and increasing complexity? We believe that building a healthy and high performing organizational culture can help your business survive and thrive. A Harvard research report found that an effective corporate culture can account for up to half of the performance difference between companies. Our own organizational alignment research found that cultural factors account for up to 40% of the difference between high and low growth companies.

Businesses, by working toward an adaptive culture, are much more likely to succeed for the long-term.

Here are some ways you can improve the health of your corporate culture:

  • Diversity
    Build diversity into your organization. Hire and support a diverse employee population and encourage a variety of ideas when you address problems or devise winning strategies. You are far less likely to be rendered obsolete if you have employees watching out for you on multiple fronts. Be sure you allow for the richness of perspectives by hiring people of different backgrounds and different working styles. Celebrate a culture that is willing to experiment with new ideas and accepts small failures as part of the learning and growing experience.
  • Duplication
    Although an overlapping of roles can be considered inefficient, the duplication of skills can be a business lifesaver. Just as on a team, when only one person holds the keys to a critical element of achieving team goals, the success of the team is at high risk when that person is gone. Similarly in an organization, some redundancy can be a strong buffer against unexpected change. When one system fails, another should be able to step in and fulfill the same function. What if a major supplier were suddenly unable to deliver critical building blocks of your product? You need to have another partner in the wings who can get you what you need to keep producing.
  • Monitoring
    Not all change can be predicted. But you should keep a close eye on emergent trends in your marketplace. Stay on top of new developments and adopt a philosophy of contingency. What would happen if that new product were to garner huge consumer appeal? What if this new technology takes off, how will that affect our business? Try to envision how others’ innovations will change the market and then take proactive measures to adapt to the change or protect against it. Strategic scenario planning can be a great leadership tool to prepare for the inevitable ups and downs.
  • Cooperation
    When you have a foundation of trust—in your leadership, with your employees, across key stakeholders, and with your customers—you have systems in place that can reduce your risk of failure because contribution is appreciated and valued. Make sure that you have enough trust to allow for healthy conflicts that lead to the accountability and commitment required to succeed.

Do you have a high performing culture to drive your strategy forward?

Read about the top 5 warning signs that your performance environment is in trouble

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We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

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LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

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I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

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We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

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Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

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LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their expertise and experience.

Emily Couey
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We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

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I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

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In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

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We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

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LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
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