Employee Engagement – Is the Grass Starting to Look Greener for Amazon Employees?

A giraffe is looking over a fence at an expanse of green grass which might be a better place to work

On the face of it, you might think the grass is greener on the other side of the fence at Amazon than where you are currently. It is the largest Internet-based retailer in the United States. It began as an online bookstore but, in the 20 years since it first went online, it has surpassed even retail giant Walmart in the United States in terms of market capitalization. Who wouldn’t want to be part of a winning organization that has a global reach, an internationally recognized brand and a success story that is unmatched?

The answer is not so simple. It seems Amazon may not be such a great place to work. Several stories of poor working conditions have come to light in recent years.  Amazon has been criticized for the way it treats their warehouse workers by pressuring them to work faster. Their white-collar workers have complained, too, about an environment where confrontation is common, hours are long and late, and expectations are unreasonably high.

No company wants this kind of black eye. Jeff Bezos, the founder and CEO tried to counter the bad publicity with an email to Amazon employees saying, “I don’t recognize this Amazon and I very much hope you don’t, either.” But he understood this was not enough to address the issue of employee dissatisfaction. He knows that, without the support of the workforce and their commitment to the company goals, Amazon’s business results will suffer. And so “Connections” was born.

Connections is an effort at Amazon to learn just what its workers are feeling. Amazon has launched this program to try to get confidential feedback from its workforce on such issues as leadership and development opportunities and satisfaction with their jobs. Assessment of employee engagement is the first step toward resolving any issues that keep Amazon from being a great place to work.

What is the state of employee engagement at your workplace? If you are uncertain, you should waste no time in finding out.

While every organization has a unique strategy and culture, studies show levels of disengagement to be between 50-89%.  This is a huge problem for leaders whose success is almost by definition dependent upon the success of those around them.  Actively disengaged workers are up to 10 times more likely to under-perform and look for other opportunities than engaged staff.

And employee engagement is far more than a simple retention issue.

According to four recent studies, organizations with lower employee engagement scores have 12% smaller profits, 19% less operating income and 28% lower earnings per share than their higher engaged peers.  Organizations with high employee engagement have 18% greater productivity, 12% higher customer satisfaction and 51% less attrition.

The good news for Amazon and everyone else is that employee engagement can be measured and improved.  And if leaders take the right actions to improve employee engagement, business performance can improve dramatically.

Make sure you are on the right side of the fence when it comes to employee engagement. It can make the difference between success and failure for your desired high performance culture.

Comments are closed.

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

What a refreshing change from the half-baked psycho-babble you normally get from “training” organizations. LSA gives you the assistance you need to define and reach your goal, and then they give you a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More