Strategy Execution and Senior Team Alignment: Pharma

Improving Strategy Execution and Senior Team Alignment at a Global Pharma Company

Client Case Study

Situation

Three years before the engagement began, this global pharmaceutical company with $25B+ in annual revenues acquired another large, global pharmaceutical provider, which resulted in a 70% increase in global operations – much of it in Europe. The VP of European Operations was charged with merging the operations of the combined company’s IT systems – and realizing major savings in the process.

Complications

  • Collaboration: She recognized that the critical first step in this transformation was to build a strong leadership team. Europe had been organized regionally, with little communication among the various countries. She needed to pull the countries together to explore synergies, while also beginning to link them to the corporate headquarters in New York.
  • Skepticism:  She faced healthy doses of fear and skepticism among the country leaders – and a tight time-frame dictated by corporate headquarters.
  • Politics: To make matters worse, she was experiencing repeated communication failures with her boss, the CTO.

Approach

The VP of European Operations moved to Europe for one year while she led this transformation.

Her first step: ask her boss if she could have a professional coach, explaining that her Number One goal was to change the state of their relationship by improving their communication. He said yes, and she began working with us on an individual coaching plan that centered on 360-degree feedback from members of her European team. After reviewing and processing the feedback, Helen stood in front of the team, shared what she had learned and described her action plan. After addressing her shortcomings, she outlined the expectations and goals she had for the team and the organization.

This meeting was followed immediately by the launch of a Senior Team Alignment Process – a series of offsite strategy workshops designed to:

  • Build an effective leadership team
  • Assess and manage operational changes
  • Drive alignment across the region and with corporate

Early in the process, we worked with her and her team to clearly define roles and responsibilities, re-think the organizational structure, and build a culture of openness that would facilitate continuous communication and interaction across the region during the transformation.

To ensure alignment, we walked her and her team through the process of developing a Strategic Business Framework that was linked to corporate IT’s Strategic plan. The European version of the document was designed to help everyone in the organization understand the objectives of the transformation, how the specific changes would contribute to these objectives, and how they changes tied into the company’s overall IT strategy.

Knowing that effective communication was a weak spot, she hired a communications expert to work with each leader on status reports, which are sent to her so that she can keep the CTO apprised of progress in Europe. We also encouraged her to initiate one-on-one meetings with the CTO every two weeks and to form a European advisory council composed of the business and IT leaders from across Europe

Results
In twelve months:

  1. $2M in savings from reorganizing Germany and Italy offices
  2. $1M in savings from transforming the company’s manufacturing operations in Ireland, France, Italy, Sweden, and the UK
  3. $1M in savings from reevaluating and renegotiating a major vendor contract for the Manufacturing group, while greatly improving service
  4. $2.7M in savings from reorganizing a key R&D site

Related Information

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution.

Ted Ramlet
CIO & SVP

McKesson

LSA has a very unique and powerful methodology regarding learning and learning strategy. LSA’s ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none. They partner with you to understand your goals, flex to your needs, and solve your problems – all within your budget. They certainly help make my job easier and are a pleasure to work with. I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.

Noelle Van Vlierbergen
Human Resources Director

AKQA

We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed. The custom strategy and design session exceeded my expectations. They really understood our business and turned around the project within a tight timeframe. LSA’s consultants were the best I have seen for this type of project. LSA’s ability to get a group of 20+ executives from around the globe on the same page, push their thinking to new heights, and ensure an executable plan was excellent. I would recommend LSA to anyone looking to take their plans and execution to the next level.

Rob Sturgeon
EVP Client Delivery

Service Source

Thank you for a great leadership development session today. The facilitator was brilliant, and we really enjoyed his style and personality. The sales team got a lot out of it (as did I). I believe it will help us create an even higher performance environment by ensuring we have a common understanding of our environmental structure and are all working towards the same goals.

Simon Jefferson
Managing Director

AKQA

As a high growth digital marketing agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our management team to implement it throughout the New York Office in a way that made sense for our unique culture . That work was so successful that we also hired them to coach one of our key leaders. LSA has been instrumental in helping us transition to a new leadership team and triple the revenue in our New York office. In this age of useless consultants, I highly recommend their practical and business-oriented approach to strategy, culture and talent.

David Bentley
General Manager

AKQA

We got great value from the executive strategy session.  We would not hesitate to use LSA again with our Executive Leadership Team.

Natalie McCullough
Chief Marketing & Strategy Officer

Service Source

Great job in designing the Mergers and Acquisition strategy session for our global team. The executive presentation and information was excellent. I gained additional insight on the importance of the role of HR in Mergers and Acquisitions.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

The action-learning leadership project has been very beneficial to me, our leadership team, and the entire organization. The balance of development and results has been excellent. We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry strategic projects forward. The Staff is very appreciative and has become very comfortable with both the program and the process. It is still going better than anticipated, and I have been very pleased.

Heather Feltman
President & CEO

LSS

We selected LSA Global over 5 other companies to help some key executives improve their overall communication and executive presentation capabilities. Feedback has been great. Everyone had a great experience and many of them are feeding some of the lessons into their teams. I highly recommend LSA to any executive team looking to better organize and more effectively deliver key messages to C-Level individuals.

Todd Power
Office of the CEO

LSA’s executive coach based his approach on understanding our business circumstances and strategy, as well as our leadership aspirations. The customized coaching covered all aspects of leadership; it was not simply a touchy-feely endeavor. In fact, the focus on clear business outcomes and real life circumstances challenged me to develop my thinking and actions related to leading the business.”

Janet Pagano
Managing Director

Ovid

As a Training Outsourcing Partner, LSA consistently saves me time and money by designing the right solutions and quickly bringing us the best experts to solve key business problems in a way that works for our unique culture. Their methodology and resources are fantastic and allow us to deploy better solutions faster. I highly recommend them to anyone looking to raise the talent bar with a true strategic partner.

Tim Bonnet
Director of Training and Organizational Development

Dimension Data

It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. When we met with LSA we were surprised to discover their depth of expertise in the fields of motivation, developmental coaching and performance management and measurement.

Specifically, we were pleasantly surprised to find a company that could seamlessly integrate those three components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, create a solid, refreshing approach that quickly got us moving and engaged people at all levels.

As they began to implement, I was thoroughly impressed with how they listened and made adaptations focused on our needs and business objectives. Overall, I couldn’t be happier that we found a partner in LSA.

Doug Hansen
President and Director

Redwood Trust

I’m not sure if I’ve run across a company that can match the depth and quality of LSA’s consultants and facilitators. I highly recommend LSA to anyone seeking a strategic training outsourcing and consulting partner to improve performance.

Jeff Coon
VP Human Resources

Exelixis

Having tripled in size and recently merged, LSA helped our executive team to increase our level of strategic alignment, solidify our new direction and push our agency forward. As we look to rapidly scale, the clear and actionable critical few strategic moves combined with how we differentiate ourselves to our top accounts and target clients has really set us on a great path to success. This is exactly what we needed to get to the next level.

Matt Britton
CEO

LSA was very thorough during all phases of our customer service strategy process: the pre-meeting, the meeting and post-meeting. Their time spent with management and our employees went very well. LSA’s write-up of what was said was very insightful. Their suggestions for the future were also very valuable. I can’t think of any phase of the process that wasn’t first class.

John Lynch
CEO & President

ESCI

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