Client Case Study
Situation
This Professional Services client trained their entire population over a short period of time, so we did not have a “control group” of untrained people as a basis of comparison. Instead, we isolated the difference in win-rate using the LSA Impact Metric™ approach to measurement.
They wanted to increase the volume of units sold without sacrificing margins, improve strength of customer relationships, grow revenue per rep.
Complications
Approach
We conducted an LSA Adoption Metric™ analysis to quantify the effects of the pilot program when compared to three similar control groups.
Results:
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