Customer Loyalty Training /
Customer Service Training Excellence
Customer Service Training
Live the Brand Promise
"I want to personally thank you for meeting
and exceeding our expectations. For giving our consultants
something they could walk away from the session with and
immediately utilize. And finally, for being so professional, yet
fun, to work with.”
Jennifer Morgans |
Vice President, Customer Experience |
Plato Learning
"We engaged LSA Global to support our
Customer Service Improvement initiative. Our vision was to develop
and enhance the awareness and importance of good customer service
within our Corporate Business Services group. We wanted to deliver a
workshop that would positively influence and shape internal
behaviors and customer behaviors. LSA Global, through their
partnership process, demonstrated their value proposition. By first
understanding our desired outcomes, only then could an effective
solution be designed and delivered. Their consultant was well
prepared, engaging and really drove a cross-functional, multi-level
audience, to see a “basic” concept in profound and impactful ways.
We will look to LSA Global for these and future needs.”
Stanley Newman |
Customer Service Manager | Shire Biopharmaceutical
Brand experience matters. According to the
Chief Marketing Officer Council, 54% surveyed said they'd give up
their memberships in Loyalty Clubs if they had a negative product or
service experience with a brand.
Our proven customer service training equips your
service employees with targeted and effective customer service
skills that allow you to truly “live your brand promise.”
Each solution, regardless of customer service
maturity, arms your employees with the customer service skills and
knowledge to create lasting and profitable relationships with your
most valuable customers.
Customer Service Workshops:
1.
Customer Service - Knowledge Management
2.
Customer Service - Front-Line Service Skills
3.
Customer Service - Relationship Service Skills
4.
Customer Service - Branding Service Skills
5.
Customer Service - Customer Conflict
6.
Customer Service - Electronic Communication
To speak with an LSA Global Expert to learn how our customer service training solutions have helped leading organizations succeed, please contact us for more information.
See Also:
Customer Service Best Practices Community
|
