The Best Managers Know How to Build a Winning Team

What the Best Managers Do
The best managers harness the talent, enthusiasm and commitment of their teams. They know how to keep all indicators pointing up and in the right direction.

Your Goal as a New Manager
For you to succeed as a new manager, the goal is simple…you need to motivate your team and keep them engaged and productive.

Your First Big Mindset Shift as a New Manager
You need to be prepared to shift from taking responsibility for your own performance as an individual contributor to taking responsibility for the performance of your team. Hopefully, somewhere along the line, you have had a really good manager…one that you can try to emulate as you yourself move into management.

A Checklist of the Most Appreciated Management Traits
With our twenty-plus years working with both new and experienced managers and their teams, we have compiled an ongoing checklist of what the best managers do that are most appreciated by their teams.

  • Show you genuinely care about your team.
    Isn’t it human nature to work harder for someone you know has your best interests at heart than for someone who cares little about you? Good managers take the time and make the effort to get to know their employees as individuals because they care about them both personally and professionally.
  • Play to their strengths and special interests.
    Find out what gets your employees really excited about their work. Where do they excel? What kinds of projects do they tackle with real enthusiasm? When you can assign tasks that allow them to pursue their passions and engage their creativity and talent, you give them a chance to really shine.
  • Help them grow.
    Give your employees a chance to develop new skills and areas of expertise. Show your faith in their intellectual abilities by providing development opportunities and setting new challenges. They may falter and make mistakes but a good manager can guide them toward the valuable learning that occurs when you reflect upon what went wrong and plan to do better next time.
  • Respect their personal lives.
    The best managers understand that everyone has a life outside of the workplace. Family, friends and community are important to maintain a positive work-life balance and for the overall wellbeing of your employees. Certainly you should expect extra work now and then when deadlines loom or when critical projects are on the line but don’t make a habit of requiring overtime and weekend duty.
  • Recognize their contributions.
    Never take your employees for granted. Good managers notice when an extraordinary effort has been made and acknowledge it. Be thankful, individually and publicly, for exceptional work.
  • Maintain high cultural and performance standards.
    Your expectations of their performance and how they go about their work should be clear from the “get-go.” There is nothing more demotivating for a high performer than to watch a low performer stay on the team without making a sincere effort to improve. Retain your “A” players by hiring and promoting the best and letting go of those who don’t make or care about the grade.
  • Honor your commitments.
    This is simply a matter of doing what you say you are going to do. There is no faster way to lose the trust of your team than to promise something and then not deliver.

The Bottom Line
Someone in your company believed that you could be a great new manager. Now it is up to you to prove them right by doing what the best managers do.

If you want to learn more about creating high performance managers, download The Six Management Best Practices that Make the Difference Between Effective and Extraordinary

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LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

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Senior Manager, HR Destiny Sales Region

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development


Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager


I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

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