The New Manager Communication Skills to Avoid Big Mistakes

new manager communication skills help you clarify your message

New manager communication skills matter.

There was a report in the papers recently of a tragic consequence of miscommunication. A teenage girl who was about to bungee jump in Spain interpreted the “No jump” direction as her cue to jump…all before the rope was secured at the top. Her death was determined to have been caused by her misunderstanding of the instructor’s words. She seemed to have heard, “Now jump.”

This tragedy is certainly an extreme example of the consequences of miscommunication. But it does illustrate how easy it is to get things wrong – especially when the stakes are high. People are apt to leap to hasty-but-incorrect conclusions, hear what they want to hear, or fill in the gaps in a faulty or incomplete message. You don’t want any of these outcomes in a complex organization that requires effective communication in order to run smoothly. When messages are mis-heard or mis-interpreted, operations and relationships suffer. That is why most of our new manager training programs emphasize foundational new manager communication skills.

Clear communication is an even greater challenge in today’s diverse and global workplace where people of different cultures, backgrounds, time zones and ethnicities must work well together. How easy it is to think that a nod is necessarily the signal to go ahead rather than one of simple understanding…or that a challenging question is a refusal rather than an attempt at clarification!

Recent studies by SIS International Research have shown that companies with only about 100 employees could lose more than $525,000 per year as a result of ineffective new manager communication skills.

The clear message here?

Make sure your new managers know what it takes to communicate clearly so their team knows exactly what is expected of them.

We recommend new manager training for anyone who is taking on the responsibility of leading others. It takes a completely different set of skills to transition successfully from being an individual contributor to a new manager. But too many companies make the huge mistake of thrusting someone into a new supervisory role without adequately preparing them for the challenge and then they wonder why they have dysfunctional teams and under-performing employees.

As a new manager, you will need to know how to set expectations, manage performance, motivate, prioritize and delegate. But what will matter most in garnering the best performance from your team is how well you communicate all of those things. Communication is the basis for all good relationships. It is what engenders trust and is at the center for team collaboration and success.

Find a proven, interactive new manager communication skills program that will help you:

  • Understand and identify different communication styles
  • Match the right communication style to your objectives
  • Recognize and overcome the barriers that can cause misunderstandings
  • Know how to listen, ask questions and reflect what you have heard to ensure accuracy
  • Build the kind of relationship that fosters respect and loyalty

And then add a dose of humility to your interactions. You want your team members to feel free to ask questions and air concerns. If they are made to feel embarrassed for needing more clarity, their questions will go unanswered and misunderstandings can grow into big mistakes or conflict on the team.

Create an environment where there are no “wrong” questions, where everyone is a learner (including you as a new leader) and where everyone is striving to achieve common goals together.

To learn more about new manager communication skills, download Effective Communication Skills – The Essential Ingredient in Any Interaction

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I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

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