The New Manager Communication Skills to Avoid Big Mistakes

new manager communication skills help you clarify your message

New manager communication skills matter.

There was a report in the papers recently of a tragic consequence of miscommunication. A teenage girl who was about to bungee jump in Spain interpreted the “No jump” direction as her cue to jump…all before the rope was secured at the top. Her death was determined to have been caused by her misunderstanding of the instructor’s words. She seemed to have heard, “Now jump.”

This tragedy is certainly an extreme example of the consequences of miscommunication. But it does illustrate how easy it is to get things wrong – especially when the stakes are high. People are apt to leap to hasty-but-incorrect conclusions, hear what they want to hear, or fill in the gaps in a faulty or incomplete message. You don’t want any of these outcomes in a complex organization that requires effective communication in order to run smoothly. When messages are mis-heard or mis-interpreted, operations and relationships suffer. That is why most of our new manager training programs emphasize foundational new manager communication skills.

Clear communication is an even greater challenge in today’s diverse and global workplace where people of different cultures, backgrounds, time zones and ethnicities must work well together. How easy it is to think that a nod is necessarily the signal to go ahead rather than one of simple understanding…or that a challenging question is a refusal rather than an attempt at clarification!

Recent studies by SIS International Research have shown that companies with only about 100 employees could lose more than $525,000 per year as a result of ineffective new manager communication skills.

The clear message here?

Make sure your new managers know what it takes to communicate clearly so their team knows exactly what is expected of them.

We recommend new manager training for anyone who is taking on the responsibility of leading others. It takes a completely different set of skills to transition successfully from being an individual contributor to a new manager. But too many companies make the huge mistake of thrusting someone into a new supervisory role without adequately preparing them for the challenge and then they wonder why they have dysfunctional teams and under-performing employees.

As a new manager, you will need to know how to set expectations, manage performance, motivate, prioritize and delegate. But what will matter most in garnering the best performance from your team is how well you communicate all of those things. Communication is the basis for all good relationships. It is what engenders trust and is at the center for team collaboration and success.

Find a proven, interactive new manager communication skills program that will help you:

  • Understand and identify different communication styles
  • Match the right communication style to your objectives
  • Recognize and overcome the barriers that can cause misunderstandings
  • Know how to listen, ask questions and reflect what you have heard to ensure accuracy
  • Build the kind of relationship that fosters respect and loyalty

And then add a dose of humility to your interactions. You want your team members to feel free to ask questions and air concerns. If they are made to feel embarrassed for needing more clarity, their questions will go unanswered and misunderstandings can grow into big mistakes or conflict on the team.

Create an environment where there are no “wrong” questions, where everyone is a learner (including you as a new leader) and where everyone is striving to achieve common goals together.

To learn more about new manager communication skills, download Effective Communication Skills – The Essential Ingredient in Any Interaction

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I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

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We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

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Fujitsu

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

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Hyperion

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

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PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

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Intuit

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