The New Manager Communication Skills to Avoid Big Mistakes

new manager communication skills help you clarify your message

New manager communication skills matter.

There was a report in the papers recently of a tragic consequence of miscommunication. A teenage girl who was about to bungee jump in Spain interpreted the “No jump” direction as her cue to jump…all before the rope was secured at the top. Her death was determined to have been caused by her misunderstanding of the instructor’s words. She seemed to have heard, “Now jump.”

This tragedy is certainly an extreme example of the consequences of miscommunication. But it does illustrate how easy it is to get things wrong – especially when the stakes are high. People are apt to leap to hasty-but-incorrect conclusions, hear what they want to hear, or fill in the gaps in a faulty or incomplete message. You don’t want any of these outcomes in a complex organization that requires effective communication in order to run smoothly. When messages are mis-heard or mis-interpreted, operations and relationships suffer. That is why most of our new manager training programs emphasize foundational new manager communication skills.

Clear communication is an even greater challenge in today’s diverse and global workplace where people of different cultures, backgrounds, time zones and ethnicities must work well together. How easy it is to think that a nod is necessarily the signal to go ahead rather than one of simple understanding…or that a challenging question is a refusal rather than an attempt at clarification!

Recent studies by SIS International Research have shown that companies with only about 100 employees could lose more than $525,000 per year as a result of ineffective new manager communication skills.

The clear message here?

Make sure your new managers know what it takes to communicate clearly so their team knows exactly what is expected of them.

We recommend new manager training for anyone who is taking on the responsibility of leading others. It takes a completely different set of skills to transition successfully from being an individual contributor to a new manager. But too many companies make the huge mistake of thrusting someone into a new supervisory role without adequately preparing them for the challenge and then they wonder why they have dysfunctional teams and under-performing employees.

As a new manager, you will need to know how to set expectations, manage performance, motivate, prioritize and delegate. But what will matter most in garnering the best performance from your team is how well you communicate all of those things. Communication is the basis for all good relationships. It is what engenders trust and is at the center for team collaboration and success.

Find a proven, interactive new manager communication skills program that will help you:

  • Understand and identify different communication styles
  • Match the right communication style to your objectives
  • Recognize and overcome the barriers that can cause misunderstandings
  • Know how to listen, ask questions and reflect what you have heard to ensure accuracy
  • Build the kind of relationship that fosters respect and loyalty

And then add a dose of humility to your interactions. You want your team members to feel free to ask questions and air concerns. If they are made to feel embarrassed for needing more clarity, their questions will go unanswered and misunderstandings can grow into big mistakes or conflict on the team.

Create an environment where there are no “wrong” questions, where everyone is a learner (including you as a new leader) and where everyone is striving to achieve common goals together.

To learn more about new manager communication skills, download Effective Communication Skills – The Essential Ingredient in Any Interaction

Comments are closed.

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More