Comparing Weak and Strong Training Assessment Approaches

weak and strong training assessment approaches

We have found both weak and strong training assessment approaches during our 25+ years of designing and delivering training solutions.

Most organizations use training assessments to identify the specific skills, knowledge, and attitudes that are most important to the people and the business. However, not all training assessment approaches are created equal.

How Weak L&D Functions Handle Training Assessments
In general, most learning and development functions provide a good sense of training priorities and what is most requested by the workforce. But ineffective L&D functions do not scientifically identify the critical few skills, knowledge, and attitudes that are most important to the leaders of the business or to the strategy as a whole.

For example, an assessment that asks managers to force-rank or prioritize training options (i.e. presentation skills versus business acumen skills) will tell you only what people think they want on a preconceived list of training options. This approach neglects the desired performance improvement or required business impact that will actually move the business forward.  While this approach is certainly well-intentioned, it usually misses the mark.

For example, after their employee engagement survey identified a greater need for employee and career development, a recent client asked employees which training options they liked best out of a list of:

  • Presentation skills
  • Communication skills
  • Problem solving skills
  • Decision making skills
  • Sales skills
  • Customer service skills
  • Strategic Thinking skills
  • Business acumen skills
  • Management skills

The top three with the highest ratings were communication, business acumen and management skills.  The company designed and rolled out the programs, but they had trouble filling the workshops.  Why?  Because employees ranked what they liked best, not what they were willing to invest their time doing compared to other priorities in a way that would be supported by their boss and the company as a whole.  In others words, the assessment lacked context.

How Strong L&D Functions Handle Training Assessments
Effective learning and development functions do not waste time comparing various training options. They focus on identifying the critical few behavior-based skills, knowledge, and attitudes by person and by group that matter most to the target audience, their bosses and the leadership of the company.   In other words, strong L&D functions ensure high levels of training relevance across the organization.

Relevant enough that each and every training initiative is supported by management because it helps the target audience achieve important company priorities.

This approach allows training assessments to effectively support behavior and performance change by:

  • Initiating the change process
  • Aligning leadership and employees
  • Pinpointing skill gaps against a proven standard
  • Customizing workshops
  • Predisposing participants
  • Guiding coaching and Individual Development Plans
  • Setting baseline metrics
  • Targeting investments
  • Determining the root cause
  • Obtaining buy-in

To learn more about taking your training function to the next level and if weak and strong training assessment approaches are impacting your results, download the Top 10 Training Function Warning Signs that You May Be in Trouble

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