6 Ways for Managers to Give Better Feedback

managers to give better feedback

Ways for Managers to Give Better Feedback
If you seriously care about your team and its performance, help managers to give better feedback so it’s heard, well received and acted upon.

Managers Struggle With Giving Employees Feedback
We know from thousands of new manager training participants, that most leaders and employees want managers to give better feedback.  The good news is that it is possible for managers to give better feedback by following a few manager feedback tips. Do it right and you may well find that your feedback is not avoided but invited because your employees see the results in their improved clarity, performance and success.

1.  Genuinely Believe in the Intention of Effective Feedback
The purpose of effective feedback is not to belittle. It is to support your employee. Your feedback should be constructive, not destructive.

The goal is to help an employee see how a change in their approach or behavior would directly help them and their team. Your aim as a manager is to improve the employee’s performance and their level of employee engagement.

2.  Be Very Specific
General comments are not helpful and leave most employees confused as to which aspect of their behavior or performance needs improvement. Commenting that

  • “The report you gave at the meeting today would be much more effective if you used less data and focused only on the top 3 proof points that mattered most to your target audience.”

is far more compelling than commenting than

  • “Your report was to confusing and put half the team to sleep.”

Unfortunately, too many managers are hesitant to be specific and give constructive feedback that is helpful and relevant.

3.  Deliver Negative Feedback Privately…One-on-one
And negative feedback may be better received in a neutral setting rather than from across a manager’s desk. Take a break for coffee or a walk together in the fresh air. And be sure to leave time for employee questions. The better your employee understands what should be improved and why, the more likely they are to take your message to heart.

4.  Be Timely
Frequent and brief feedback conversations are much more effective than quarterly or even monthly sessions. When you delay feedback too long, you risk forgetting to deal with the problem or allowing it to morph or grow. Too many managers wait for a formal process to prompt them to provide meaningful feedback.

Remember that high performing employees want to know how they are doing.

5.  Be Direct and Straightforward
If you try to bury the constructive criticism in layers of praise, the feedback is likely to be misconstrued, ignored or overlooked. Too many managers are afraid of offending their employees and so say something ineffective like,

  • “Your report was on time and just the right length. Next time, more data on how you came to the conclusion would be helpful. But it was easy to read and I like the graph on the second page.”

So what did the manager really mean to say?

  • “To feel more comfortable, I need more numbers that justify and support your final recommendation.”

Just say what you mean.

6.  Focus on Behaviors and Performance, Not Personality
Feedback focused on our behaviors (what we do) is typically easier to accept than than feedback focused on our personality (who we are.)  For example, talking over others in meetings should be addressed as causing a problem in shutting down open communication rather than as being domineering or arrogant.

The Bottom Line
Managers need to practice giving effective feedback if they want to build positive relationships with their team. Feedback effectively given can build trust and help relationships deepen and thrive.

To learn more about helping managers to give better feedback and effectively manage others, Download The New Manager Toolkit Now

Comments are closed.

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More