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Who We Are
We are a
global training and consulting firm grounded on the
principle that training "by itself" will not drive tangible
change nor business results. We are both inspired and
confounded by two training industry facts:
- Over $100b is spent on
isolated corporate training events each year
- Most leaders
believe that there is a slim
chance that their training investments will increase
revenue, decrease costs, or raise
productivity
We believe,
along with our clients, that we have found a better way.
Who we
work with
Our clients are typically mid-market business leaders
who believe that investing in people is vital to their
success. The majority come from the high-tech,
life-sciences, and service industries and often lack the
internal resources or expertise to get the job done. They
want more than what traditional training and consulting
approaches can deliver.
What we do
We get results. Our one-stop-shop offerings range from
creating a high performance culture, to outsourcing the
training function, to designing and delivering targeted
learning solutions. We excel in seven key practice areas:
assessment, sales, loyalty, leadership, management,
project management, and measurement.
How we do
it
We partner with our clients in a way that makes sense
for their unique situation. First we identify the key
metrics they want to improve. Then we assemble a dedicated
team of experts who have successfully solved similar
problems with similar clients. Our expertise and flexibility
allow us to move the performance needle faster and farther
than anyone else in our industry.
Our
guarantee
We are fiercely devoted to the success of our clients
and guarantee results.
What our
clients say
Our clients
tell us that we are different. They tell us that we save
them both time and money and that they greatly appreciate
access to a broad range of experts. Above all else, our
clients tell us that our quality and rigorous
assessment,
implementation, and
measurement capabilities create tangible results. For
example:
- Our
Sales
clients confirm that they have grown sales by 40%, increased
units sold by 42%, increased average pricing by 12%, and
closed over 50% of their pipeline.
- Our
Customer Loyalty clients confirm that their customer
revenue per household increased by 18%, repeat calls
decreased by 48.4%, single contact resolution increased by
6.1% and their overall customer satisfaction increased by
10%.
- Our
Leadership and Management clients typically decrease
their costs by up to 50% while helping to increase speed
to productivity by 60% and decrease unwanted attrition
by an average of 25%.
- Our
Project Management clients inform us that, by
regularly completing projects that meet or exceed
expectations, they have become an anomaly in a world
where most projects disappoint or fail.
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