4 Attributes of Effective New Manager Delegation

a giraffe is looking over a fence the way a new manager might look over an employee's shoulders

New managers need to fight their instincts to watch over their team too closely. Micro-managing may be a temptation, but it has unfortunate consequences.

In your desire to monitor your team members’ activities, be careful you don’t overdo it and stifle growth. Your job as a new manager is more about assigning tasks than directing how the work must be done. Yes, you need to delegate goals. But then you must allow your workers to own the goals for a time and figure out themselves how to deliver.

Your employees need guidelines, to be sure…guidelines that may range from a deadline to budget restraints to check-in stops along the way. But they need to develop the confidence and the creativity to accomplish the task on their own. If you oversee the task too closely and take control, you undermine trust, sabotage motivation and limit learning.

Based upon feedback from thousands of new manager training program participants over the last 20 years, it’s all in the way you delegate. Effective delegation has four attributes:

  1. Clear outcomes
    Employees need to understand the overall picture. What, exactly, are they expected to accomplish? Where should their work lead? Why is it important and what will ultimate success look like? How will success be measured?  And by whom?
  2. Clear expectations
    What are the boundaries? If you are not crystal clear on the constraints, your employees will flounder and you will be tempted to hover. When there is confusion, look in the mirror at what might have been missing from your description of the assignment. Be crystal clear about what is mandated, guided and autonomous with the task at hand.
  3. Clear understanding
    Make sure the task is fully understood by your employee. Encourage questions. Avoid missteps and time wasters by clarifying the work assignment at the onset…not later. When you hand off a task to someone, simply ask them – Is your mission clear?  And give them the space to honestly reply.  If your organizational culture makes it difficult to ask questions, pose a few yourself to get the dialogue started.
  4. Clear oversight
    Yes, since you are ultimately accountable for the effectiveness of your team as a new manager, you need to feel relatively confident that your workers are performing their tasks well. Your challenge is to find a judicious balance between ensuring that employees are working on the right things at the right time in the right way and diving in at the slightest derailment. Your options when things are really off track are to adjust the assignment, change the task owner or stay the course. Try to offer advice only when asked…adjust behavior with performance coaching rather than taking over.

Effective delegation requires clear definition. You as manager are accountable for the task and your employee is responsible for getting the job done. Encourage creativity and growth in your team members by keeping the roles separate and giving your workers the gift of pride in their achievement.

Download New Manager Toolkit Now to Learn More about Leading Others

Comments are closed.

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

What a refreshing change from the half-baked psycho-babble you normally get from “training” organizations. LSA gives you the assistance you need to define and reach your goal, and then they give you a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More