3 Ways Leaders Build Trust to Increase Employee Engagement

a word map centered around collaboration

Without a foundation of trust and mutual respect, teams avoid healthy conflict, have less accountability, and tend to underperform.

Together, this pushes employees toward disengagement.

A lack of trust undermines a team’s performance…rather than work collaboratively, team members set up silos and work on their own, often at cross purposes and certainly less efficiently. They don’t share information, they may get into disputes over roles and responsibilities, and they don’t cooperate. Any potential synergies or economies of scale are lost.

No matter how talented individual team members may be, a team without foundational trust will never reach its full potential. Rather than working together to achieve team goals, individuals are likely to work on protecting themselves and their own interests. Instead you want a trusting environment where employees feel safe to communicate openly, feel comfortable with one another and take reasonable risks in order to learn, grow and perform.

Some years ago our team at LSA embarked on an Outward Bound California outdoor experiential team building program. What started as a fun way to hang out together, quickly turned into salient lessons about trust, problem solving, communication, decision making and leadership. To succeed at our challenges, members had to really trust one another to walk through the obstacles safely and to cooperate in understanding and meeting the goals of the exercises. Though overall we did well, our debrief of the program exposed some weaknesses in our team dynamic. Some members realized they did not fully trust others. They learned that their micro-managing was a sign of doubt that teammates had the skills and the will to do the job “right.” Back at the workplace, we resolved to work on these issues. It was apparent in a very short time how much more efficiently we were able to get things done when trust was increased “just a little bit.” Productivity improved as did engagement. We all were striving together toward a common goal with higher levels of mutual trust as our foundation.

Can you fix a team that is suffering from a lack of trust? Yes, if the team leader is truly committed to improving the team environment. Here is how to begin based upon three employee engagement training best practices:

  1. Set the example
    Clearly define and agree upon goals, roles, responsibilities, processes and success metrics. Ensure full understanding of and commitment to expectations and then let the team work to fulfill them without your hovering. Show your trust in their abilities by allowing them to make small mistakes so they learn and grow from them. The best leaders choose the right players and then trust them to do their job well while “having their back.”
  2. Show you care
    Get to know your team as individuals. Learn what makes them tick and what excites them about life and the job. What do they like to do when they are not at work? Be authentically curious and listen well. Your genuine interest in both their personal and professional lives will help connect you and build links of trust while you help them to achieve their personal and professional aspirations.
  3. Show your competence
    This does not mean that you show your power. Instead it is more about being humble. Don’t pretend to have all the answers. Ask for help from your teammates when you need it. Always treat them fairly and with honesty. Share as much information about the business’ plan for the future. This is the way to show that you value their contribution and that you trust them to act in the best interests of the team and the organization.

Benchmark your employee engagement practices now

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Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

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Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

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We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

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We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
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LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

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Edify

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

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Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

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Intuit

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
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Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

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Hyperion

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

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We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

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Vice President Human Resources

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

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